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FAQ

How do I know my order was received?
Check your e-mail! You just placed an ONLINE order, that's the first thing you should check! We send an automated confirmation e-mail if your order successfully went through. If we have any problems with your order, we will email or call you.
Check your junk mail folder!!

 

Order status: Our website shows several order status if you create an account.

  • Queued: The order is on hold. We received the order but are waiting for info from you. Check your email and reply to us.

  • Processed: The order is has been successfully placed. You will recieve an email soon with shipment tracking. Please check your email for any issues we may have holding the order.

  • Declined: Payment failed during the order process. Usually from a lack of funds or your bank/card issuer stopping the transaction. Try again with valid payment method.

  • Failed: Payment failed during the order process is usually the result of a technical error. Try again with different payment method or contact us using the form at the top of the page for more info.

  • Not Finished: For whatever reason, you did not complete the payment portion and the order will not be processed. Please contact us using the form at the top of the page for more info.

  • Complete: Your order has shipped or a shipping label has been created for your order. You will have recieved an email with tracking when the order is marked complete.

 

 

Shipping:

Domestic Orders
All orders are shipped from Manchester, NH.
Orders are only shipped on business days, Monday through Friday, Sometimes Saturday. No orders are shipped on Sunday.
All domestic orders are shipped via USPS Priority Mail, USPS First Class, UPS Ground, Fedex Express or Fedex Ground at our choice. Please contact us if you want a different shipping method.
All domestic in-stock orders usually ship within 2 business days of the order being placed.

Ship times are from when your order is boxed and leaves our shop, not from when your order is placed.



International Orders
International orders are shipped via USPS Priority Mail, UPS, DHL Express or Fedex at our choice . All international in-stock orders ship within 2 business days of the order being placed. Depending on which country you live in, it can take up to 4 weeks for you to receive your order by the post office, generally most orders are received within 7-10 days.